Expent
UI
UX
Simplifying SaaS Procurement & Vendor Management
Software purchasing and vendor management can be overwhelming. Tracking renewals, evaluating vendors, and ensuring smooth workflows is a challenge for companies. Expent steps in to fix these gaps, making procurement seamless and efficient.
Role
Product Designer
Team
2 people
Overview
Expent simplifies SaaS procurement and vendor management by streamlining approvals, tracking renewals, and improving vendor evaluation. Our goal was to enhance the user experience, revamp the visual design, and make powerful features more accessible—ensuring a seamless workflow for procurement teams, admins, and end users.
Users 🙎🏻♂️🙍🏻♀️
Procurement Teams
Admins
End Users
Challenges 🎯
Cluttered navigation hiding valuable features
Inconsistent UX across modules
Unorganized vendor tracking leading to inefficiencies
My Roles & Responsibilities
Mission 🚀
Improve the user experience and refresh the product’s visual design.
Key Contributions
Designed a scalable design system with 28+ reusable components
Enhanced feature discoverability and simplified navigation
Led UX improvements for Most of the modules.
Collaborated closely with developers and stakeholders
The Problem & Our Approach
User Challenges 🚨
Features Hidden in Complexity: Some of the best functionalities were buried under layers of UI.
Lack of Consistency: Filtering and workflows were inconsistent across modules.
Constantly Changing Priorities: Shifting focus for developer needs and client presentations.
Stakeholder Misalignment: Clients often requested conflicting design directions.
Solution 🔍
A structured, research-driven UX strategy and a modern visual overhaul.
Transforming UX & Visual design
Dual-Toned UI Design System
Enhanced readability, accessibility, and visual clarity.
Workflow Builder (No-Code)
Intuitive approval/product request flows designed for admins.
Allows users to effortlessly customise and create dashboards, enabling teams to track key metrics, manage workflows, and gain actionable insights—all in a visually intuitive interface.
Overcoming Challenges
Navigating the roadblocks 🎢
Complex Enterprise UX: Understanding Expent’s ecosystem and its many moving parts.
Balancing Client Expectations: Visualizing different approaches to guide better decisions.
Fast-Paced Changes: Adapting quickly to shifting priorities and last-minute requests.
Merging Multiple Ideas: Clients often wanted a mix of two different solutions, requiring extra design iterations.
How we solved it 🔑
✓ Conducted deep user research & usability testing
✓. Iterated quickly while maintaining design consistency
✓ Created clear documentation to justify design decisions
Impact & Results
✨ Improved User Experience: Features became more accessible and workflows smoother.
✨ Scalable Design System: A structured approach to design, with 28+ reusable components.
✨ Seamless Collaboration: Effective teamwork with developers and stakeholders.
✨ Industry Recognition: Our designs were presented to Autodesk, Coinbase, and Workato and received positive feedback.
Lessons Learned
Enterprise UX is all about configurability – Every feature must be flexible for different organizations.
Staying organized is crucial – Keeping track of priorities and deliverables ensures smooth execution.
Client collaboration is key – Presenting visualized ideas helps align expectations faster.
Presenting to industry leaders is a skill – Structuring design narratives makes a big difference.
